Noopur Bakshi, former Senior Director of Product Management at Hewlett Packard Enterprise, explores the future of customer service. She emphasizes the need to blend AI efficiency with human empathy. Listeners discover how to determine when human interaction is essential in AI-driven environments. The conversation tackles the ethical implications of AI and discusses the fine line between personalized service and privacy concerns. Noopur shares insights on how meaningful engagements can foster brand loyalty amid the evolving landscape of automation.