Noah Little

Noah Little, a successful Customer Success Manager at Recharge Payments, shares his insightful take on navigating customer success management. He highlights the importance of proactive engagement and a CEO mindset for managing strategic accounts. Noah emphasizes joint success plans tailored to customer goals and the critical nature of active listening during calls. He also discusses the rollercoaster of emotions in the role, advocating for resilience and the value of writing things down to stay organized. Health and well-being practices are also key themes in maximizing performance.