Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology, brings his expertise in AI adoption to the discussion. He shares insights from a recent survey revealing that 86% of companies see tangible AI benefits, yet many face significant skills gaps. The conversation navigates the challenges legacy institutions encounter in integrating AI, the crucial role of user experience, and the importance of hiring skilled talent as financial services evolve. Ranganathan also highlights the strategic decisions smaller firms must make about AI solutions.

Nirmal Ranganathan, Vice President of Engineering and AI at Rackspace Technology, shares his expertise on AI hiring challenges faced by financial services. He discusses how generative AI is transforming both customer-facing and back-office operations. Nirmal highlights the importance of data governance and addressing AI bias. The conversation also delves into disparities in AI adoption between large banks and smaller institutions, emphasizing how advancements can level the playing field. He advocates for diversity and inclusivity in hiring to bolster AI effectiveness.