Nicolette Turner, the CFO of Headspace, joined the company during the pandemic while seven months pregnant. She discusses her unconventional journey and emphasizes the importance of engaging directly with customers for better decision-making. Nicolette reveals the complexities of Headspace's B2B, B2C, and B2B2C business model, touching on challenges like customer acquisition costs and cash flow. She also shares insights on hiring practices, the need for diversity in teams, and effective strategies for employee feedback.
