Nicole Beals
Co-founder of TechMate, providing on-demand tech support for remote employees. Successfully pivoted and scaled the business during the pandemic.
Best podcasts with Nicole Beals
Ranked by the Snipd community
22 snips
Jun 9, 2021 • 52min
Customer Success | Scaling Your Startup S2E9 with Statusphere’s Kristen Wiley & Techmate’s Nicole Beals | E1229
Kristen Wiley, Founder and CEO of Statusphere, shares her expertise in scaling customer success, highlighting the importance of word-of-mouth strategies for B2B and B2C brands. Nicole Beals, Co-founder of Techmate, discusses her team's impressive leap in customer retention from 70% to 98% and insights into customer churn. They delve into aligning sales and customer success teams, asking the right questions to improve satisfaction, and the need for effective communication to drive growth. Engaging Q&A covers compensation and productizing customer experiences.
Aug 4, 2020 • 1h 18min
E1091: LAUNCH Accelerator Cohort 17 founders reflect on their journeys throughout the program: Nude Barre (DTC hosiery made for women of all shades), Techmate (On-demand tech support for remote & satellite employees) & Solo (Trucking-as-a-Service)
Erin Carpenter, founder of Nude Barre, shares her journey in creating inclusive hosiery for diverse skin tones, backed by Serena Williams and the Bumble Fund. Nicole Beals, co-founder of TechMate, discusses how the pandemic pushed her tech support service for remote workers to evolve and thrive. Armando Perez, co-founder of Solo, reveals the innovative ways his platform empowers truck drivers to achieve independence. These founders reflect on their accelerator experiences, fundraising challenges, and the importance of community support in their entrepreneurial journeys.
