In this insightful discussion, Urij Dolgov, an AI leader at Deutsche Telekom, and Nicolai von Bismarck, a McKinsey partner, explore the revolutionary AI-driven training and coaching system enhancing employee skills. They delve into the challenges posed by complex customer interactions and the importance of soft skills alongside technical abilities. The duo shares how personalized learning paths, akin to fitness coaching, are transforming employee development and service quality, fostering an empathetic approach to continuous improvement.
