Nicki Usiondek, Senior Knowledge Management Manager at Fragomen, is an expert in streamlining information systems and enhancing collaboration. She delves into the crucial role of librarians in organizing knowledge, contrasting systems like Dewey Decimal and Library of Congress. The conversation highlights overcoming communication challenges within diverse organizations, advocating for digital tools and employee development. Nicki passionately discusses the importance of curiosity in knowledge management and the rewarding journey of fostering digital literacy.