Nick D'Urbano

Nick D'Urbano, CRO and co-founder of Distance, brings a wealth of experience from e-commerce to transforming service industries with AI. He shares insights on how to fix revenue leaks in call intake processes and highlights the significance of AI in capturing leads effectively. The conversation dives into AI's evolution in customer service, emphasizing human-like interactions and proactive engagement strategies. D'Urbano also discusses using AI across multiple channels to truly connect with customers, enhancing their experience and boosting revenue.