Nic Benders

Nic Benders, Chief Technical Strategist at New Relic, dives into the intricacies of modern software systems. He discusses the complexity crisis and the need for engineers to understand lower layers of abstraction. Benders emphasizes the difference between observability and understandability, highlighting AI's dual role in complicating and aiding system management. He advocates for open telemetry for better AI visibility, and stresses the importance of demystifying AI to enhance trust and control in software development.