In this podcast, Ngāhuia Lane Galligan discusses the importance of SOPs for business success, emphasizing the need for dynamic and empowering systems. Topics include common mistakes in systematizing tasks, starting the SOP process, and measuring efficiency. The conversation covers delegation, team empowerment, and the evolution of SOPs towards more interactive documents. Key takeaways include the significance of team engagement, efficient task management, and integrating a human element into SOPs for successful execution.
