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Nerys Corfield
Experienced in contact center technology, conducting audits, delivering transformation programs, judging awards, and participating in various contact center discussions.
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Apr 3, 2024 • 1h 2min
AI in contact centers trends with Nerys Corfield
Experienced in contact center technology, Nerys Corfield discusses managing contact centers, barriers to success, self-service options, voice channels, future market trends, labor market challenges, responsible AI, and the next 12 months in the industry.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode