Neil Foster

Neil Foster, a voice in the hospitality industry, discusses 'Unreasonable Hospitality' and its transformative effects on service. He shares how blending corporate standards with creative gestures can elevate guest experiences. With a focus on emotional connections, Foster explains the psychology behind memorable service and the significance of trust and teamwork. He highlights soft innovations like personalized storytelling and the art of subtle communication among staff. The conversation showcases the profound impact of exceptional hospitality on both guests and staff alike.