Neeraj Chokshi

Neeraj Chokshi, a business reporter for The New York Times, dives into the chaos of Southwest Airlines during a tumultuous holiday season. He discusses how a severe winter storm resulted in over 30,000 flight cancellations, with Southwest bearing the brunt. Personal stories from stranded passengers reveal frustration and disappointment. Chokshi also highlights the airline's operational failures, revealing the complexities of its point-to-point model. The conversation concludes with essential lessons on system reliability and the need for modernization in airline operations.