Naveen Kumar

Naveen Kumar, Director of Financial Crimes at Walmart and a former PwC fraud specialist, dives into the evolving landscape of fraud. He discusses the blurred lines between customer errors and criminal intent, highlighting the rise of personalized fraud during digital interactions. Kumar explains how Walmart's team uses advanced AI and automation to bolster fraud detection while maintaining customer trust. He also shares insights on leveraging dispute data as a proactive measure and adapting strategies to stay ahead of increasingly savvy fraudsters.