Nathan Yap, founder of Support Zebra, has transformed customer service outsourcing with his $1.2M MRR business. He shares insights on scaling operations and the evolution of outsourced customer service into a collaborative model. Nathan discusses his journey from medical billing to specializing in SaaS and e-commerce. He highlights the challenges of navigating COVID-19's impact, leveraging international resources, and the evolving role of AI. His story is a deep dive into trust, culture, and the future of remote work.