Nathan Strum
Entrepreneur and CEO of Abby, a virtual receptionist company that recently launched an AI Receptionist; experienced in upskilling customer-service staff into AI and tech roles.
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Jan 29, 2026 • 0sec
How AI is Shaping Future Jobs and Upskilling Strategies | Ep 459
Nathan Strum, entrepreneur and CEO of Abby who transformed reception services with an AI Receptionist, explains how AI is reshaping roles and upskilling paths. He recounts Abby’s move from human-first to AI-human blends. They discuss easing staff fears, training receptionists into tech roles like prompt engineering and QA, and where AI receptionists add the most value.
