Natalie Margolin

Natalie Margolin, VP of Customer Experience at monday.com, dives into her strategies for enhancing customer satisfaction in a fast-growing environment. She discusses the challenges of scaling support teams while meeting increased demand. The conversation highlights the role of AI in transforming customer interactions and how integrating chat features can boost satisfaction. Natalie emphasizes the importance of continuous improvement and balancing automation with the human touch, ensuring expert support remains central in their approach.