Natalie Kotlyar

Managing Principal and National Retail & Consumer Products Industry Leader at BDO, offering insights on retail strategies, loyalty programs, and omni-channel holiday shopping trends.

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Nov 28, 2025 • 24min

Black Friday Special

In this special edition, CEO Dan O'Connell of Front discusses integrating AI into customer service, highlighting the balance between automation and human touch during peak holiday season. Natalie Kotlyar from BDO shares insights on evolving retail strategies like loyalty programs and the significance of omnichannel shopping. Clint Henderson from The Points Guy reveals incredible travel deals for the holidays and forecasts top destinations. Together, they provide a comprehensive look at the intersection of retail, travel, and consumer behavior this Black Friday.

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