Natalia Piaggio

In this engaging conversation, Natalia Piaggio, a Customer Success leader with 15 years in SaaS and enterprise transformation, shares her secrets to turning 'value realization' into a strategic advantage. She emphasizes the importance of aligning Sales and Customer Success to ensure customers receive true ROI. Natalia introduces frameworks like GROW and SOUL, illustrating how best to communicate customer value. Listeners will also learn how insightful customer stories can drive measurable business outcomes, transforming adoption into real customer impact.