Narayan Desai, a Principal SRE at Google, and Pat Somaru, a Senior Production Engineer at Meta, delve into the complexities of observability in site reliability engineering. They discuss the challenges of noise reduction and the importance of actionable insights from high-cardinality data. The pair critiques the reliance on superficial metrics, emphasizing the need for deeper analysis to accurately reflect business outcomes. They also explore data profiling's role in enhancing system performance and optimizing resource management for greater efficiency.