Nancy Monroe

In this engaging discussion, Nancy Monroe, CEO of Verbal Transactions—a leader in AI-powered training platforms—shares her insights on using AI to revolutionize employee skill development. She highlights how simulation technology, particularly for call centers, enhances learning through personalized coaching and skill gap identification. Nancy also explores practical steps for integrating AI into daily business processes, emphasizing simple tools like Microsoft Teams and Alexa. Additionally, she raises important points about the need for backup plans in case of tech disruptions.