Join Ashley Harris, Customer Experience Manager at Caraway Home, Molly Meetz, Director of CX at Corso, and Nancy Gurd, Associate Director of CX at Caraway Home, as they dive into their unconventional paths to customer experience. They discuss the importance of integrating customer feedback across departments and the necessity of adequate funding for CX. The trio shares insights on building resilient teams, preventing burnout, and fostering community support in a demanding field. Expect hot takes on why the customer isn't always right!
