Monika Nerger

Monika Nerger, the former Group Global Chief Information Officer at Mandarin Oriental, leads a deep dive into digital transformation centered on brand integrity. She highlights how the pandemic sparked a strategic rethink, emphasizing trust and change leadership. Monika discusses the importance of data governance in breaking silos and making informed decisions, and how cross-functional collaboration reshaped the hotel’s approach. She shares insights on launching the Mandarin Oriental app and fostering a culture of engagement among colleagues to make change stick.