Monica Chartier

In this insightful discussion, Monica Chartier, a seasoned group product manager and Coaching for Leaders Fellow, shares her expertise in using design thinking to solve organizational challenges. She outlines a five-step process: starting with empathy through intentional listening, defining the real problem, co-creating testable ideas, prototyping small experiments, and cultivating an iterative leadership habit. Monica emphasizes the importance of user involvement and continuous adaptation, making problem-solving a dynamic and collaborative process.