Miranda Beeson

Miranda Beeson discusses dental staffing shortages and hiring difficulties. They emphasize the need for intentional onboarding strategies, assessing a practice's capacity before hiring, and prioritizing values and cultural fit. The episode provides strategies for finding the right candidates, creating a unique employment proposition, and improving onboarding. Join the 'To the Top Study Club' for free and gain access to expert insights and a supportive community.

Miranda Beeson, an expert in phone skills for tackling tough patient questions, joins Kirk Behrendt in a training webinar. They discuss the importance of addressing common patient challenges, providing transportation solutions, and building rapport. They emphasize the need for effective communication, trust-building, and efficient scheduling systems. Handling difficult calls and embracing difficult conversations is also discussed, along with the importance of self-evaluation to improve phone call skills. Lastly, they reflect on the webinar and discuss the Best Practices Association, an organization providing information and resources for building an excellent dental practice.