Mina Hsiang

Mina Hsiang, the head of the United States Digital Service, shares her mission to transform government services using tech and design. She outlines the USDS's innovative structure of rotating talent aimed at refining public services. Hsiang discusses the challenges of revamping healthcare.gov and the importance of creating user-centered solutions. She also emphasizes the need for collaboration across agencies to modernize outdated systems and bridges the digital divide in public services, aiming to engage both younger and older generations.