Mike Wu

Mike Wu, a leading figure at Monos, discusses the travel and luggage brand's innovative use of AI through Zowie.ai in customer service. He reveals how AI handles 50% of inquiries, enabling the team to tackle complex issues. The integration of AI not only enhances efficiency but also offers data-driven insights for improving product quality. Mike emphasizes the importance of maintaining a human touch in service despite automation, and shares future plans for AI to enhance customer interactions even further.