Mike Welch, with no prior project management experience, shares his journey of leading a Strategy Delivery Office (SDO) and the challenges he faced. He discusses the importance of collaboration, breaking down silos, and involving individuals for better project management. Welch reflects on implementing a 90-day PMO, the supportive coaching group, and the usefulness of the impact engine system. The podcast also emphasizes the power of a project charter for communication, decision-making, conflict resolution, and celebration of success.