Mike Sargeant, a former BBC correspondent-turned-communication coach, shares his journey from acting to journalism, highlighting how overcoming shyness shaped his career. He reveals how reframing fear into excitement can enhance storytelling, particularly in family businesses. The discussion also covers the importance of listening, building trust, and the power of narratives in nurturing family unity. Sargeant draws on his global experiences, showing that despite cultural differences, shared emotions connect families worldwide.