Mike McCourt

In this engaging discussion, Mike McCourt, a data scientist at Invoca specializing in natural language processing, dives into the fascinating world of call analytics. He unveils how their Signal AI technology processes conversational data and the significant challenges it faces. Mike highlights the importance of linking phone interactions to marketing analytics and shares insights on training models using call data, addressing privacy and empathy. The conversation also explores unsupervised learning methods that enhance AI's ability to uncover themes and improve insights from diverse language patterns.