Miguel Marcos

In this engaging conversation, Miguel Marcos, VP of Operations at Enghouse, challenges the myth that cloud is the only route for CX modernization. He highlights the importance of flexibility and the risks of vendor lock-in in a cloud-only approach. Miguel advocates for a 'contact center without compromise,' discussing how businesses can choose between cloud, hybrid, and on-premise solutions. He also shares insights on Enghouse's AI roadmap, emphasizing how AI can seamlessly enhance any deployment model. The discussion underscores the need for freedom of choice in CX transformation.