Michiel van Duin

In this discussion, Michiel van Duin, Chief People Technology, Data and Insights Officer at Novartis, shares insights on building a human-centered AI ecosystem. He explains the collaboration between HR, IT, and corporate strategy to ensure AI aligns with business goals. Michiel reveals how Novartis developed the 'Ask Novartis' AI assistant and emphasizes the importance of maintaining a 'human-in-the-loop' approach for sensitive issues. He also discusses the need to upskill HR and build governance frameworks for responsible AI use.