Michael Ludwig
Head of Customer Experience at Hexclad, with a background in CX and experience at major brands like Lexus.
Best podcasts with Michael Ludwig
Ranked by the Snipd community
Mar 14, 2024 • 40min
Inside the CX of Gordon Ramsay's Favorite Cookware Brand
The podcast discusses the CX of Gordon Ramsay's favorite cookware brand, Hexclad. Topics include instilling surprise & delight in CX agents, going above and beyond for customers, analyzing data, customized collaborations, difficulties in finding social support agents, and personal CX moments shared by the guests.
