Michael Johnston, an expert in Japanese Imperial Navy and an omnivorous fundraiser, shares insights from a live workshop on journey mapping. He emphasizes how this strategy cultivates strong donor relationships and fosters a supporter-centric organization. Listeners discover practical techniques for engaging multi-generational donors, leveraging behavioral science, DEI, and AI. Johnston uses real-world examples, including a case study of the Australian Red Cross, to demonstrate how understanding emotional needs can enhance fundraising outcomes and drive donor retention.
