Michael Iantosca, Senior Director of Knowledge Platforms and Engineering at Avalara, brings over 44 years of expertise in content management and AI. He discusses the transition from static to dynamic content management using deterministic models like knowledge graphs. Iantosca highlights the importance of ontology skills in teams and the combined strength of deterministic and probabilistic approaches for content retrieval. He emphasizes that content is an evolving asset and advocates for effective integration between knowledge management and AI for superior content experiences.