Michael Heric

Michael Heric, a Senior Partner at Bain & Company, shares his extensive 25 years of expertise in enterprise automation. He discusses the shift from traditional RPA to the age of generative AI, highlighting its impact on workplace efficiency. Michael explores the challenges corporate back offices face, particularly in data management and adoption hurdles. He emphasizes the need for structured change management and iterative approaches in leveraging AI, while also touching on the exciting potential of AI agents in enhancing collaboration and productivity.