Michael Atkin
ABC consumer affairs reporter providing investigative reporting on telecommunications issues, including failures of emergency call systems and the Optus outage.
Best podcasts with Michael Atkin
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Nov 24, 2025 • 16min
Why are some Triple Zero calls still failing?
Michael Atkin, an ABC consumer affairs reporter known for his investigative work on telecommunications, sheds light on the ongoing failures of Triple Zero calls post-Optus outage. He reveals that over 480 calls failed due to a system upgrade mishap, and discusses tragic incidents linked to phone compatibility issues. Michael shares real stories of individuals unable to reach emergency services, highlights the need for urgent reforms, and advocates for innovative solutions like text-to-000 to ensure safety for all.
Jan 27, 2025 • 15min
Can you fight back against insurance hikes?
Michael Atkin, ABC's national consumer affairs reporter, sheds light on the soaring insurance premiums affecting Australians. He discusses the staggering 11% increase in costs over the past year and shares personal stories from frustrated homeowners grappling with dramatic rate hikes. Atkin explores the reasons behind these surges, such as climate impacts and inflation, and highlights the limited success consumers have found in challenging their insurers through the Australian Financial Complaints Authority. Solutions like a government-funded comparison website are suggested to empower policyholders.
