Mehdi Rizvi

In this engaging discussion, Mehdi Rizvi, a digital transformation expert with experience at Ralph Lauren and Tiffany, shares invaluable insights on creating frictionless customer journeys. He highlights the often-overlooked disconnect between departments in large organizations, stressing the importance of cohesive communication and mapping customer experiences. Mehdi challenges companies to rethink their blind adoption of AI without foundational data strategies, underscoring that true simplicity in customer experience requires a deep understanding of operational details.