Megan O'Rourke

Megan O'Rourke, Executive Director of Product at Metalab, unpacks the crucial role of empathy in the product development landscape. She likens AI to the Tin Man from The Wizard of Oz, explaining how while it can mimic empathy, it lacks authentic human connection. Their discussion covers the importance of storytelling in AI teams and highlights the ethical dimensions of product design. Megan also shares practical strategies for leaders to embed empathy within their teams, ensuring products resonate on a human level and foster genuine connections.