Meenal Shukla
Director of Customer Success at Gainsight
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Dec 1, 2023 • 37min
How to Deliver an Executive Business Review!
Irit Eizips welcomes Meenal Shukla, Director of Customer Success at Gainsight, to discuss Executive Business Reviews (EBRs). They cover optimal EBR frequency, distinctive attributes of EBRs versus QBRs, success indicators, online questionnaires, aligning stakeholders, and the accountability of Customer Success team leaders in EBRs.
