Mauricio Steffen

Mauricio Steffen, Senior Director of Product Management at Ericsson, shares his fascinating journey from a corrections officer to a tech leader. He underscores the crucial role of empathetic listening in product management and emphasizes the importance of understanding true customer needs beyond their stated requests. The discussion highlights innovative ways to scale customer feedback using AI, effective stakeholder management, and the art of communication. Mauricio encourages breaking free from organizational blinders to facilitate meaningful change.