Matt Rubright

Matt Rubright, Chief Customer Officer at Jam.dev, shares his extensive background in customer service. He delves into how AI is transforming customer support and enhancing collaboration between support and engineering teams. Matt explains how Jam captures important technical context to speed up bug diagnosis, ultimately improving the customer experience. He highlights the need for proactive support and real-time insights to tackle elusive bugs while advocating for a customer-centric approach within organizations.