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Matt Loughlin

Partner and commercial director at Receptional with 16.5 years of experience. A digital expert and Google speaker, he played a key role in establishing Receptional's client services function.

Best podcasts with Matt Loughlin

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Oct 22, 2024 • 47min

How a new head of client services impacts the agency, with Emily Brown & Matt Loughlin

Emily Brown, Client Services Director at Receptional, has over 12 years of experience and previously worked at IPG Media Brands. Joining her is Matt Loughlin, Partner and Commercial Director with 16.5 years in the field. Together, they delve into the transformative role of a head of client services, sharing insights from Emily's impressive first 90 days and the significant impact on the agency's operations. They discuss evolving client service strategies, the shift towards accountability within teams, and the importance of networking in enhancing client relationships.