Matt Cornner
Advisory Board expert advising healthcare leaders on strategy and operations, emphasizing trust-building behaviors and the business case for addressing patient distrust.
Best podcasts with Matt Cornner
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Nov 25, 2025 • 33min
277: Patient distrust is costing you. Here’s how to rebuild it.
Matt Cornner, Advisory Board strategy and operations expert, and Morghen Philippi, Advisory Board specialist in patient trust and experience, tackle rising patient distrust. They trace how societal trends and misinformation fueled distrust. They explain how distrust harms care quality, workforce stability, and finances. They outline trust’s core elements and practical leadership steps to rebuild relationships.
