Masud Hossain

Masud Hossain, CEO of Queue, shares his entrepreneurial journey from coding at 12 to selling a startup for $10 million. He dives into the critical factors behind client churn in agencies, emphasizing how poor communication and mismatched expectations can drive clients away. Masud discusses the benefits of agency specialization for reducing churn and reveals actionable strategies for enhancing client relationships through effective onboarding and proactive communication. Discover how understanding client behavior can transform retention efforts!