Martin Mende

Maura Scott and Martin Mende discuss their research on service robots, including the challenges of transporting a 600-pound robot through NYC. They explain how they revised their paper based on reviewer feedback to increase the realism of their studies. The benefits of hiring actors for research consistency and their successful collaboration as married co-authors are also discussed. The importance of understanding the uncanny valley, defending their work against reviewers, and the managerial relevance and risks of service robots are explored.