Marley Wagner

In this engaging discussion, Marley Wagner, a seasoned marketing and customer success expert, shares her insights on the synergy between marketing and customer success. She emphasizes the importance of cross-functional collaboration and how automation can elevate customer engagement. Marley explores the intricacies of building digital customer success programs and the necessity of emotional intelligence in communication. Additionally, she highlights measuring program effectiveness and reimagining customer interactions, especially through automated QBRs.