Mark Taylor, a prize-winning healthcare journalist and author of "Hospital, Heal Thyself," dives into the pressing issues of hospital inefficiencies and the healthcare system. He discusses the challenges posed by outdated practices and for-profit models that jeopardize patient care. Highlighting innovative strategies like 'surgical smoothing', Mark reveals how top hospitals have saved billions while improving patient outcomes. The conversation also touches on the nursing crises during COVID-19 and the importance of systemic reforms to enhance healthcare access in underserved communities.