Mark Price, former head of Waitrose, emphasizes the significance of workforce happiness as a cornerstone for business success. Drawing from his leadership experience, he shares a six-point framework for boosting employee satisfaction, demonstrating how it drove profitability in his organization. He discusses the pivotal role of middle management in fostering a positive culture and the need for genuine engagement rather than superficial measures. Furthermore, Price highlights the benefits of workplace flexibility, urging leaders to prioritize happiness for enhanced productivity.