In this discussion, Mark McLaughlin, Director of Insurance for IBM with over 30 years of experience, shares insights on how AI is revolutionizing the insurance landscape. He highlights the shift from reactive to proactive services, emphasizing personalized risk management. Mark also addresses the need for insurers to transform into risk partners, enhancing customer interactions through AI while balancing technology and human touch. He covers the importance of specialized AI models and robust data governance to foster innovation in the industry.

Join Mark McLaughlin, Director of Insurance at IBM, as he dives into the transformative role of AI in the insurance industry. He discusses the critical challenges insurers face, particularly model bias and the importance of data governance. Mark emphasizes the need for diverse perspectives in AI development to drive equitable outcomes. Discover how a mix of on-premise and cloud strategies is enhancing efficiency and security, enabling insurers to shift from reactive to proactive risk management.